FAQ
Frequently Asked Questions
Quick answers about booking, mobility options, and what to expect.
How far in advance should I book a ride?
For best availability, book 48–72 hours ahead when possible.
Do you provide emergency ambulance service?
No. We provide non‑emergency medical transportation (NEMT). In an emergency, call 911.
What mobility types do you support?
Ambulatory and wheelchair transportation, plus accommodations you list in notes so we can dispatch the right vehicle.
Can a caregiver ride along?
Often yes, depending on vehicle capacity. Add passenger details in the booking request.
How do you confirm bookings?
Dispatch contacts you after submission to confirm availability, pickup window, and next steps.